Refund policy
Floryn Return Policy
At Floryn, your satisfaction is our priority. If you're not completely happy with your purchase, please refer to our return policy below to ensure a hassle-free process.
60-Day Money-Back Guarantee
Hormonal balance isn't an overnight fix; it is a journey of restoration. Because natural solutions often take time to align with your body's unique rhythm, our guarantee is designed to support a full course of use.
To be eligible for a refund under this guarantee, you must have consistently used the gummies for the full 60-day period. We want you to give your body the time it needs to respond. If, after 60 days of consistent use, you do not notice a difference in how you feel, simply send us a message. We will process your full refund, hassle-free. We ask for this time commitment because we are dedicated to results, not just quick fixes.
Please note: One bag of Floryn is a 30-day supply, so completing the full 60-day course means purchasing two bags. As such, only the two bags that make up your 60-day course are eligible for a refund under this guarantee. Any additional bags purchased beyond these are not covered under the 60-Day Money-Back Guarantee. If you would like to request a refund for additional bags, this will fall under our standard return and refund policy.
To initiate your refund, you can contact us at hello@tryfloryn.com.
You can always contact us for any return questions at hello@tryfloryn.com.
Allergy & Sensitivity Protocol
We pride ourselves on transparency and the quality of our natural ingredients. However, we understand that every body is unique, and sensitivities can happen.
Our full ingredient list is clearly published on our website. Please review this list carefully before purchasing.
If you are aware of an allergy or sensitivity to any of the listed ingredients, we strongly advise you not to take the gummies, as this may trigger a reaction.
Please note: We cannot accept responsibility or offer refunds for reactions to ingredients you are already aware you are allergic to.
If you have no known allergies but experience an unexpected reaction (including but not limited to rash, hives, swelling, or digestive upset):
- Discontinue use immediately.
- Simply attach a photo: To be eligible for a refund in this specific scenario, a clear photo of the reaction must be provided.
Please send the photo to hello@tryfloryn.com. Once received, our team will review the issue and guide you through the refund process.
Please note: Without photographic proof of the reaction, we are unfortunately unable to process a refund for allergy/sensitivity claims.
This policy ensures we can accurately track adverse events and maintain the highest safety standards for our community.
Damages and Delivery Policy
Please inspect your order upon reception and contact us within 7 days of delivery if the item is defective or damaged, so that we can evaluate the issue and make it right.
Items reported stolen or missing after confirmed delivery and a proof of delivery has been provided by the courier, are not eligible for a refund or replacement. However, if this occurs, we encourage you to contact our support team as such cases are reviewed individually.
Incorrect Address and Delivery Failures
If you have entered an incorrect shipping address, please contact our team immediately at hello@tryfloryn.com.
Please note: If an order is unable to be delivered due to an incorrect or incomplete address provided at checkout, an address that cannot be located or verified by the local courier, or if delivery fails because the customer is unreachable or cannot be contacted by the local courier, Floryn is not liable for a refund or replacement.
If the order is returned to us and redelivery is requested, the customer will be responsible for any redelivery and reshipping fees before the order can be sent again.
Return & Refund Conditions
Eligibility for Return:
- Only items that are faulty or damaged upon receipt are eligible for returns.
- Items must be returned within 30 days of receipt.
- Products must be in their original condition, unopened, unused, and in their original packaging.
- Proof of purchase is required for all returns.
- Refunds can only be processed once the item is returned to our warehouse. Exceptions apply if the item is clearly faulty or damaged, photo or video proof is required.
Non-Eligible Returns:
- We do not accept returns or refunds due to change of mind.
- Items must be unused, in their original packaging unopened.
- Items reported stolen after confirmed delivery by the courier are not eligible for a refund. However, if this occurs, we encourage you to contact our support team as such cases are reviewed individually.
Cancellations & Returns After Shipment
If a cancellation request is made while the product is in transit or marked as delivered and a full refund is requested, the customer will be responsible for the cost of shipping the item back to our warehouse.
All returns must be sent directly to our designated warehouse, not to a local courier’s warehouse or pickup location. Before sending any item back, please contact our team at hello@tryfloryn.com so we can provide the correct return address and instructions. This helps avoid delays or confusion.
Please note: If a return is sent to an incorrect address, including a local courier warehouse or an unauthorized return location, the order will not be eligible for a refund. As outlined in our policy, items must be successfully received at our warehouse before a refund can be processed.
To be eligible for a return and refund, the item must be unused, in its original packaging, and in the same condition as when you received it.
Reship and Restock Fee
- Once your return request has been approved, the customer is responsible for all return costs, including a reship and restock fee, unless the product is clearly damaged or faulty. This fee covers the cost of shipping the item to our main warehouse and restocking the product.
- If you wish to return an item that does not meet our eligibility criteria, all return shipping costs will be the responsibility of the customer.
Approved Refunds
Once approved, you’ll be automatically refunded on your original payment method. Refunds can take up to 10 business days to appear on your statement. Please remember it can take some time for your bank or credit card company to process your refund.
If more than 15 business days have passed since we’ve approved and processed your refund, please contact us at hello@tryfloryn.com or your credit provider.
How to Initiate a Return
Contact Us:
- Email us at hello@tryfloryn.com with your order number and the reason for your return.
- Our customer service team will provide further instructions regarding your return.
Shipping the Return:
- Securely package the item in its original packaging.
- Include your name and order number inside the package for identification.
- Ship the package to the address provided by our customer service team.
Processing Your Return:
- Once your return is received and inspected, we’ll notify you via email.
- The reship and restock fee will be deducted from your refund.
- Refunds will be processed within 5-10 business days to your original payment method.
Changes to the Policy
We reserve the right to modify or update this return and refund policy at any time. Any changes will be effective upon posting the revised policy on our website.
For any questions, feel free to contact us at hello@tryfloryn.com