Refund policy

Floryn Return Policy

At Floryn, your satisfaction is our priority. If you're not completely happy with your purchase, please refer to our return policy below to ensure a hassle-free process.

Return Conditions

Eligibility for Return:

  • Only items that are faulty or damaged upon receipt are eligible for returns.
  • Items must be returned within 30 days of receipt.
  • Products must be in their original condition, unused, and in their original packaging.
  • Proof of purchase is required for all returns.
  • Refunds can only be processed once the item is returned to our warehouse. Exceptions apply if the item is clearly faulty or damaged, photo or video proof is required.

Non-Eligible Returns:

  • We do not accept returns or refunds due to change of mind.
  • Items must be unused, in their original packaging unopened.
  • Items reported stolen after confirmed delivery by the courier are not eligible for a refund. However, if this occurs, we encourage you to contact our support team, as such cases are reviewed individually and may be eligible for a partial refund or discount.

Reship and Restock Fee

  • If a nearby warehouse is unavailable for returns, a reship and restock fee will apply. This fee covers the cost of shipping the item to our main warehouse and restocking the product. 
  • If you wish to return an item that does not meet our eligibility criteria, all return shipping costs will be the responsibility of the customer.

How to Initiate a Return

Contact Us:

  • Email us at hello@tryfloryn.com with your order number and the reason for your return.
  • Our customer service team will provide further instructions regarding your return.

Shipping the Return:

  • Securely package the item in its original packaging.
  • Include your name and order number inside the package for identification.
  • Ship the package to the address provided by our customer service team.

Processing Your Return:

  • Once your return is received and inspected, we’ll notify you via email.
  • The reship and restock fee will be deducted from your refund.
  • Refunds will be processed within 5-10 business days to your original payment method.

For any questions, feel free to contact us at hello@tryfloryn.com