Cancellation policy
Subscriptions
When you purchase a subscription, you'll receive repeat deliveries based on the subscription duration and frequency you select.
Your payment details will be stored securely, and you'll be charged automatically for each delivery unless you choose to pay in advance. By starting a subscription, you authorize Floryn to charge your payment method on file for each recurring order until you cancel.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew, you can cancel at any time.
Managing Your Subscription
You can cancel, pause, change, or reschedule your subscription, including its frequency, at any time. You can do this via the link in your order confirmation email or on our website under "Manage Your Subscription." If you experience any issues, contact us at hello@tryfloryn.com and our team will help you.
Pausing Deliveries
If you're not ready to cancel but need a break, you can pause your subscription and resume it whenever you're ready, using the link in your email or under "Manage Your Subscription" on our website.
Subscription Orders and the 60-Day Money-Back Guarantee
The 60-Day Money-Back Guarantee applies once per customer and is intended for your initial course of use. Recurring subscription deliveries beyond your first 60-day course are not covered under the guarantee and fall under our standard return and refund policy.
Address and Shipping Changes
If you need to update the shipping address for your subscription, you can do this through the link in your email or under "Manage Your Subscription" on our website. Please note: Any address change must be made at least 24 hours before your next scheduled billing date. If an order has already been processed with a previous address and we are unable to redirect it, it will follow the terms outlined in our Incorrect Address and Delivery Failures section.
Please note: To avoid being charged for your next delivery, any cancellation, pause, or change must be made at least 24 hours before your next scheduled billing date. Once a subscription order has been processed, that shipment is charged and cannot be cancelled or refunded as a subscription order. It will instead follow our standard return and refund policy.
Failed or Declined Payments
If a subscription payment fails or is declined, we may attempt to charge your payment method again. If we are unable to process payment, your subscription order may be delayed or paused until your payment details are updated. It is your responsibility to keep your payment and shipping information current.
See our returns policy above for more details on returns and refunds.
Need Help?
If you have any questions, need to make changes to your order or subscription, or need help with anything at all, our team is always here for you.
Just message us at hello@tryfloryn.com and we'll be happy to assist.